Privacy Policy

This Privacy Policy explains how we collect, use, store, and disclose information relating to an identified or identifiable individual (“Personal Data”). It also outlines the rights you may have and how to exercise them.

If you disagree with the privacy policy below, please do not continue using our website.

Table of Contents

  1. Applicability of this Privacy Policy
  2. Information We Collect and Receive
  3. How We Share and Disclose Information
  4. Data Retention
  5. Security
  6. Age Limitations
  7. Changes to this Privacy Policy
  8. International Data Transfers
  9. Identifying the Data Controller and Processor
  10. Your Rights
  11. Contact Us

1. Applicability of this Privacy Policy

This Privacy Policy applies to all websites, applications, platforms, and related services we provide (collectively, the “Services”).

It does not apply to:

  • Third-party applications, services, or integrations that may connect with our Services under their own privacy terms.
  • Content and data controlled by an organization using our Services (“Customer Data”), which remains the responsibility of that organization.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect and Receive

We collect Personal Data in two main ways:

a. Customer Data

Organizations or individuals using the Services may provide or upload Customer Data (e.g., files, messages, images, or other content). Control over Customer Data rests with the organization or individual that provided it.

b. Other Information

We also collect and receive other categories of information:

  • Account Information: Name, email, phone number, login credentials details.
  • Usage Information: Metadata about how features, content, and integrations are used.
  • Log Data: IP address, browser type, device identifiers, pages visited, and timestamps.
  • Device Information: Device type, operating system, crash reports, app version.
  • Location Data: Approximate location derived from IP address or account settings.
  • Cookies & Tracking Data: Used for functionality, analytics, personalization, and advertising.
  • Third-Party Integrations: Information shared with us via third-party apps or services.
  • Contact Information: Data you choose to import or share (e.g., address book, calendar).
  • Marketing/Feedback Data: Event registrations, survey responses, campaigns, or feedback.
  • Audio/Video Metadata: Information related to calls, meetings, or recordings.
  • Other Information: Job applications, support requests, or participation in programs/events.

Some data is collected automatically; other data is provided by you.

3. How We Share and Disclose Information

We may share information in the following circumstances:

  • At Customer Direction: As instructed by the organization controlling Customer Data.
  • Within the Services: Data may be visible to other authorized users.
  • Service Providers: For cloud hosting, analytics, payments, communications, or support.
  • Third-Party Integrations: If you enable or connect external apps/services.
  • Events & Webinars: With organizers or sponsors, when you register or attend.
  • Corporate Transactions: If we undergo a merger, acquisition, or sale of assets.
  • Aggregated/De-Identified Data: For analytics, research, and reporting.
  • Legal Compliance: To meet regulatory or law enforcement requirements.
  • With Consent: Where you have explicitly authorized disclosure.

4. Data Retention

  • Customer Data: Retained according to Customer instructions.
  • Other Data: Retained only as long as necessary for operational, legal, or compliance reasons.

If you close your account, some data may be temporarily retained for dispute resolution, audits, or regulatory compliance.

5. Security

We use appropriate technical and organizational safeguards to protect Personal Data, including:

  • Encryption of data in transit and at rest.
  • Role-based access controls.
  • Regular security reviews and monitoring.

However, no system can guarantee complete security.

6. Age Limitations

Our Services are not intended for children under 16 (or the applicable age of digital consent in your region). If we become aware of such data, we will delete it promptly.

7. Changes to this Privacy Policy

We may update this Policy periodically to reflect legal, operational, or service changes.

  • Material changes will be notified through email or in-Service notices.
  • Continued use of the Services after changes indicates acceptance.

8. International Data Transfers

Your information may be transferred and stored in countries outside your place of residence according to privacy law.

9. Identifying the Data Controller and Processor

  • Customer = Controller of Customer Data.
  • Service Provider (us) = Processor of Customer Data, Controller of Other Information.

10. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your Personal Data.
  • Opt out of marketing communications.

To exercise these rights, contact us at generalistx.ai@gmail.com.

11. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

Privacy Team
📧 Email: generalistx.ai@gmail.com

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